Terms of Service

Last updated: October 6, 2026

These terms are an agreement between you and Hallmark Data Systems Pvt Ltd, which provides the Crewwise service. By using Crewwise, you agree to them. If you sign up for a business, you confirm you can accept these terms for it.

1. The service

Crewwise is an AI front desk for home-service businesses. Depending on your setup, it answers calls forwarded to it, qualifies callers, checks your service area, books visits and inspections into your calendar, sends text confirmations and reminders, replies to missed calls and web leads, follows up on quotes, estimates and past leads, asks customers for reviews, transfers calls or takes messages, and gives you recordings, transcripts and a monthly report. We may improve or change features over time.

2. Your subscription

• Crewwise costs $499 per month, billed monthly in advance in US dollars, unless we agree a different price with you in writing.
• It is month-to-month. There is no long-term contract.
• A one-time setup fee may apply. For founding customers, it is waived.
• Prices do not include taxes.
• If a payment fails, we may pause the service until the account is paid.
• We will give you at least 30 days' notice before changing your price.

3. Call minutes

Your plan includes a monthly allowance of AI call minutes. If you get close to it, we will tell you upfront. If you go over, we will contact you before any extra charge, explain the rate, and only charge it with your agreement.

4. Cancelling

You can cancel anytime. Cancellation takes effect at the end of your current billing month. See the Refund and Cancellation Policy.

5. Acceptable use

• Use Crewwise only for your own business and only for lawful purposes.
• You are responsible for following the laws that apply to your calls and texts, including giving callers any notice the law requires about call recording.
• You confirm you have the consent the law requires to contact the customers and past leads you ask us to call or text.
• Do not use Crewwise to make unsolicited calls or texts, or for anything harmful or misleading.

6. What an AI front desk can and can't do

Crewwise uses automated technology and can make mistakes, such as mishearing a caller or booking the wrong time. Please review your bookings and messages. It is not an emergency service. We do not guarantee any number of leads, jobs or bookings.

7. Your data

You own your business information and the recordings, transcripts and details from your calls. You let us use them to provide and improve the service for you. Our Privacy Policy explains how we handle personal information.

8. Suspension

We may pause or end your account if you break these terms, do not pay, or use Crewwise in a way that could harm others. Where it is reasonable, we will tell you first and give you a chance to fix it.

9. Limitation of liability

To the extent the law allows, Crewwise is provided "as is", and we are not liable for indirect or consequential losses, or for lost profits, revenue, jobs or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. Changes to these terms

If we make an important change, we will tell you at least 30 days before it takes effect.

11. Who you are dealing with

These terms are with Hallmark Data Systems Pvt Ltd, 3rd Floor, Sunivas Building, St Inez, Panaji, Goa 403001, India. They are governed by the laws of India, and the courts of Goa, India have exclusive jurisdiction.

Contact us

Hallmark Data Systems Pvt Ltd
3rd Floor, Sunivas Building, St Inez, Panaji, Goa 403001, India
Email: hello@crewwisehq.com